Orders & Returns
All U.S. orders over $50 will receive FREE U.S. POSTAL SERVICE PRIORITY MAIL SHIPPING. This does not apply to Canada and International shipments. Specific shipping costs to countries located outside the U.S. will be quoted based on the Shipping Address provided in the Shipping Method section of the Checkout Page.
U.S. POSTAL SERVICE PRIORITY MAIL SHIPPING
We offer Flat Rate Priority Mail shipping for only $6 on all U.S. orders under $50. All Priority Mail shipments will take approximately 3-5 business days AFTER 3-5 business days warehouse processing time. Tracking information is provided via email to the customer at the time the order has completed warehouse processing. We do not process or ship orders on weekends or holidays.
U.S. POSTAL SERVICE PRIORITY MAIL EXPRESS SHIPPING
Orders must be received by 3:30 pm Central Standard Time (CST) Monday-Thursday / 11:30 am CST Friday and will be processed and shipped same day. Orders received after these times will be processed and shipped the following business day.
Priority Express shipments are guaranteed to arrive within 2 business days by 3 pm following the order date; 1 day shipping is available in select locations. Priority Express Mail prices are based on weight and destination. Shipping Address information must be provided to receive a shipping quote.
U.S. POSTAL SERVICE INTERNATIONAL PRIORITY SHIPPING
We ship worldwide through the U.S. Postal Service International Priority Mail. We offer Flat Rate International Priority Mail shipping. Shipping time will depend upon the destination – up to 10 business days following 3-5 business days warehouse processing time. International Priority Mail prices are based on weight and destination and will appear as a Shipping Option in the Shipping Method section of the Checkout Page. Shipping Address information must be provided to receive a shipping quote.
DHL PARCEL INTERNATIONAL SHIPPING
We ship DHL Parcel International Standard to Canada and Australia. Shipping time will depend upon the destination - up to four weeks for delivery following 3-5 days of warehouse processing time. DHL Parcel International is a flate rate of $14 to Canada and a flate rate of $31 to Australia; tariffs and taxes may be chaged upon arrival. Customers are responsible for these charges.
LOST OR STOLEN PACKAGES
Shipments lost or misdirected in transit to the destination will be reshipped to the customer once it has been determined the original shipment cannot be delivered within a reasonable time frame. We are not responsible for lost or stolen shipments when incorrect addresses are provided by the customer. Any packages returned to us as undeliverable will be re-shipped at customer expense. We are not responsible for refunding or replacing shipments for packages shown as delivered. We will supply order and tracking information for customers to provide to the U.S. Postal Service to file a claim. We will work with customers to replace packages after sending us a copy of their filed police report.
- Shipping will not be refunded on any returned items and is the responsibility of the customer when shipping items back to us.
- Store credit in the form of an electronic gift card will be given for the purchase price of all eligible returned merchandise (see below and note ALL steps on how a return is eligible). We do not offer refunds. No exceptions. The electronic gift card may then be used to purchase that same item in a different size or a completely different item. Store Credit never expires.
- Returns must be post marked within 15 (fifteen) days of the date you receive your shipment. No exceptions. Any returns postmarked after 15 days of the date you receive will be rejected, and you will be required to pay a reshipping fee to receive your merchandise back.
- Due to high order volume, we do not process exchanges
- CLEARANCE AND ACCESSORY SALES ARE FINAL AND ARE NON-RETURNABLE. WE ENFORCE THIS POLICY STRICTLY AND STORE CREDIT WILL NOT BE GIVEN FOR RETURNED ITEMS MARKED AS ACCESSORIES, CLEARANCE OR SALE ITEMS.
HOLIDAY RETURN POLICY:
Orders placed on or between Nov 21st and December 24th will be eligible for return until January 15th. Holiday returns must be postmarked no later than January 15th. ALL OTHER RETURN GUIDELINES STILL APPLY.
- Use your smartphone to take pictures of the defective or damaged area and email the images to email@example.com, including the tag in the image showing it is still attached.
- Indicate "Defective" or "Damaged" in the subject line.
- Include the first and last name on your Filly Flair account, order #, and product code/name of the item.
You will receive a response from our customer service support team within 24 hours.
• We do not need to be notified of any return(s) prior to sending them to us.
• Returns must be post marked within 15 (fifteen) days of the date you receive your shipment.
• Returns must be received in original, unused condition with tags ATTACHED and a copy of or the original invoice or return form included. If you cannot locate the original invoice, please print and include a copy of the order confirmation emailed to you. Returns received without supporting documentation will be delayed in receiving store credit.
**If an item has stains, smells of cigarette smoke, perfume, or deodorant, has animal hair, or any appearance of being worn, it will not be accepted as a return and you will be responsible for the reshipping fee.
• Store credit is issued within 5 business days of the return arriving at the warehouse. You are notified via email that store credit has been issued, along with instructions on how to redeem it. It will be located behind “Use Store Credit” under Payment Method on the Checkout page.
ANY ITEMS REJECTED FOR A RETURN WILL REQUIRE A RESHIPPING FEE. IF WE DO NOT RECEIVE THE RESHIPPING FEE IN 7 DAYS, WE WILL DONATE ALL ITEMS TO CHARITY.
Due to order volume & the high volume of sellouts we ARE NOT ABLE TO process exchanges.
Please MAIL returns to:
47157 250th Street
Baltic SD 57003
Thank you again for your business!
All the Best,
Your Filly Flair Team