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Shop the Pre-Black Friday Sale Now. Prices valid through 11.19.17 11:59 PM CST. All Sales Final

FAQ

YOU CAN CALL US AT 855-777-3455 FROM 9AM-5PM (CST).

For questions during or after business hours, please email us at support@fillyflair.com

Yes, we do! 4813 South Louise Avenue Sioux Falls, South Dakota 57106 You can call, Sun: 1 PM - 4 PM, Mon-Wed 10 AM - 6 PM, Thurs: 10 AM - 7 PM, Fri: 10 AM - 6 PM, Sat: 10 AM - 5 PM CST 605-362-9910.

We ship all orders through the United States Postal Service and order can be tracked at www.usps.com. When your product has been shipped you will receive a Shipping Confirmation email with a tracking number for your records.

We offer next day shipping, which is delivered in 1-2 days via USPS. The cost for Express Shipping is calculated via USPS rates at the time of checkout and rates depend on your location. How long does Standard Shipping take?

Standard shipping typically takes 2-4 days.

Most orders process internally 3-5 business days before shipping.

RETURN POLICY: Here at Filly Flair Boutique, we know that sometimes it can be tough ordering online as a woman. We try our hardest to make your shopping experience the best possible. After all, our Filly Flair Boutique customers are the most beautiful out there. With that said, we understand that returning items that don't work for you as well as you'd hope will happen, so we want to make sure our return policy is easy to follow as possible!

When returning an item, please take note of the following as we remain firm on our return policy with all of our customers. Shipping will not be refunded on any returned items and is the responsibility of the customer when shipping items back to us. Store credit will be given for the purchase price of all eligible returned merchandise (see below and note ALL steps on how a return is eligible). We do not offer refunds. No exceptions. Store credit may then be used to purchase that same item in a different size or a completely different item. Store Credit never expires. Returns must be post marked within 15 (fifteen) days of the date you receive your shipment. No exceptions. Any returns postmarked after 15 days of the date you receive will be rejected, and you will be required to pay a reshipping fee to receive your merchandise back. Due to high order volume, we do not process exchanges CLEARANCE AND ACCESSORIES SALES ARE FINAL AND ARE NON-RETURNABLE. WE ENFORCE THIS POLICY STRICTLY AND STORE CREDIT WILL NOT BE GIVEN FOR RETURNED ITEMS MARKED AS ACCESSORIES, CLEARANCE OR SALE ITEMS. HOLIDAY RETURN POLICY: Orders placed on or between Nov 21st and December 24th will be eligible for return until January 15th. Holiday returns must be postmarked no later than January 15th. ALL OTHER RETURN GUIDELINES STILL APPLY.

DEFECTIVE OR DAMAGED MERCHANDISE Please inspect your order immediately upon receipt. If you believe you have received defective or damaged merchandise, you MUST contact us within 3 days of receipt. No exceptions. If we do not receive notification that you have received a damaged item in 3 days, the return will be rejected for any store credit or refund. DEFECTIVE/DAMAGED ITEMS PROCESS: Use your smartphone to take pictures of the defective or damaged area and email the images to support@fillyflair.com, including the tag in the image showing it is still attached. Indicate "Defective" or "Damaged" in the subject line. Include the first and last name on your Filly Flair account, order #, and product code/name of the item. You will receive a response from our customer service support team within 24 hours.

RETURN PROCESS • We do not need to be notified of any return(s) prior to sending them to us. • Returns must be post marked within 15 (fifteen) days of the date you receive your shipment. • Returns must be received in original, unused condition with tags ATTACHED and a copy of or the original invoice or return form included. If you cannot locate the original invoice, please print and include a copy of the order confirmation emailed to you. Returns received without supporting documentation will be delayed in receiving store credit. **If an item has stains, smells of cigarette smoke, perfume, or deodorant, has animal hair, or any appearance of being worn, it will not be accepted as a return and you will be responsible for the reshipping fee. • Store credit is issued within 5 business days of the return arriving at the warehouse. You are notified via email that store credit has been issued, along with instructions on how to redeem it. It will be located behind “Use Store Credit” under Payment Method on the Checkout page. ANY ITEMS REJECTED FOR A RETURN WILL REQUIRE A RESHIPPING FEE. IF WE DO NOT RECEIVE THE RESHIPPING FEE IN 7 DAYS, WE WILL DONATE ALL ITEMS TO CHARITY. Due to order volume & the high volume of sellouts we ARE NOT ABLE TO process exchanges.

Please MAIL returns to: 47157 250th Street Baltic SD 57003 1­-855-­777-­3455 Thank you again for your business! All the Best, Your Filly Flair Team

This means your order has been received and is waiting to be packaged. Your order will be shipped within 2-3 business days. When your item is shipped, your order status will change to “Complete” and you will be sent a confirmation email with a tracking number for your records.

If your item is still "Processing" you may call our Customer Service to attempt to change an item in your order. Based on selection & availability an exchange may not be possible.

If the order was placed on the same (current) day, we may be able to add/subtract from your order.

Once an order's status is changed to "Complete" we can no longer change it.

usiness hours are 9A­M - 5PM Monday through Friday CST

If the order you receive is incorrect, please call or email us at support@fillyflair.com with your name, Order Number, and a description of the situation. We will be happy to resolve the issue.

If you believe the item you received is damaged, please email support@fillyflair.com with your name, Order Number, and a photo of the damage. We will be happy to initiate a replacement for you.

RETURN PROCESS • We do not need to be notified of any return(s) prior to sending them to us. • Returns must be post marked within 15 (fifteen) days of the date you receive your shipment. • Returns must be received in original, unused condition with tags ATTACHED and a copy of or the original invoice or return form included. If you cannot locate the original invoice, please print and include a copy of the order confirmation emailed to you. Returns received without supporting documentation will be delayed in receiving store credit.

**If an item has stains, smells of cigarette smoke, perfume, or deodorant, has animal hair, or any appearance of being worn, it will not be accepted as a return and you will be responsible for the reshipping fee.

Store credit is issued within 5 business days of the return arriving at the warehouse. You are notified via email that store credit has been issued, along with instructions on how to redeem it. It will be located behind “Use Store Credit” under Payment Method on the Checkout page.

ANY ITEMS REJECTED FOR A RETURN WILL REQUIRE A RESHIPPING FEE. IF WE DO NOT RECEIVE THE RESHIPPING FEE IN 7 DAYS, WE WILL DONATE ALL ITEMS TO CHARITY. Due to order volume & the high volume of sellouts we ARE NOT ABLE TO process exchanges.

Please MAIL returns to: 47157 250th Street Baltic SD 57003 1­-855-­777-­3455 Thank you again for your business! All the Best, Your Filly Flair Team

We do NOT process exchanges. If you would like to return your item you may do so for store credit. After an item is returned to us, the store credit never expires and can be used towards a replacement/future purchase.

Unfortunately, due to the nature of online retail, Filly Flair does not take responsibility for refunding the amount of item markdowns to customers. Items in our inventory are subject to markdown at anytime at Filly Flair's discretion. You may return the item you purchased, and place a new order for the item if you wish from your store credit balance. There is no guarantee there will be stock remaining once your return is processed.

To activate your gift card, log into your Filly Flair account and choose Gift Card along the left-hand side of the screen Enter the gift card code into the field, click on Redeem Gift Card. To redeem your gift card, simply click on “Use Store Credit” in the Payment Box #3 of the Checkout Page. Your gift card amount will be applied to your purchase. Feel free to contact us via email at support@fillyflair.com or 1-855-777-3455 if you had any additional questions.

If you're having issues redeeming a Gift Card or using your Store Credit please call us at 855-777-3455 Monday through Friday 9AM-5PM CST.

Once an item is correctly (see our RETURN POLICY) returned to us, we will issue store credit within 48 hours Monday through Friday (business days) for the cost of merchandise, less shipping charges.

You will! Once your store credit is issued, you will receive a notification email to the address associated with your Filly Flair account. Store credit is issued within 48 hours of us receiving the package to our warehouse on regular business days.

FINAL SALE items, items without tags, damaged items, accessories & jewelry, and items returned past the 15 day time frame are not eligible for return and may not be accepted for store credit.

Please see our RETURN POLICY here.

Unfortunately, an item on your order was not available at the time of purchase. As a result, your card was refunded for the item's purchase price. We do our best to personally call any customer affected by an oversell.

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