YOU CAN CALL US AT 855-777-3455 FROM 9AM-5PM (CST).
For questions during or after business hours, please email us at email@example.com
Yes, we do! 4813 South Louise Avenue Sioux Falls, South Dakota 57106 You can call, Sun: 1 PM - 4 PM, Mon-Wed 10 AM - 6 PM, Thurs: 10 AM - 7 PM, Fri: 10 AM - 6 PM, Sat: 10 AM - 5 PM CST 605-362-9910.
We ship all orders through the United States Postal Service and order can be tracked at www.usps.com. When your product has been shipped you will receive a Shipping Confirmation email with a tracking number for your records.
We offer next day shipping, which is delivered in 1-2 days via USPS. The cost for Express Shipping is calculated via USPS rates at the time of checkout and rates depend on your location. How long does Standard Shipping take?
Standard shipping typically takes 2-4 days.
Most orders process internally 3-5 business days before shipping.
This means your order has been received and is waiting to be packaged. Your order will be shipped within 2-3 business days. When your item is shipped, your order status will change to “Complete” and you will be sent a confirmation email with a tracking number for your records.
If your item is still "Processing" you may call our Customer Service to attempt to change an item in your order. Based on selection & availability an exchange may not be possible.
If the order was placed on the same (current) day, we may be able to add/subtract from your order.
Once an order's status is changed to "Complete" we can no longer change it.
usiness hours are 9AM - 5PM Monday through Friday CST
If the order you receive is incorrect, please call or email us at firstname.lastname@example.org with your name, Order Number, and a description of the situation. We will be happy to resolve the issue.
If you believe the item you received is damaged, please email email@example.com with your name, Order Number, and a photo of the damage. We will be happy to initiate a replacement for you.
No problem! See our RETURN POLICY here.
We do NOT process exchanges. If you would like to return your item you may do so for store credit. After an item is returned to us, the store credit never expires and can be used towards a replacement/future purchase.
Unfortunately, due to the nature of online retail, Filly Flair does not take responsibility for refunding the amount of item markdowns to customers. Items in our inventory are subject to markdown at anytime at Filly Flair's discretion. You may return the item you purchased, and place a new order for the item if you wish from your store credit balance. There is no guarantee there will be stock remaining once your return is processed.
To activate your gift card, log into your Filly Flair account and choose Gift Card along the left-hand side of the screen Enter the gift card code into the field, click on Redeem Gift Card. To redeem your gift card, simply click on “Use Store Credit” in the Payment Box #3 of the Checkout Page. Your gift card amount will be applied to your purchase. Feel free to contact us via email at firstname.lastname@example.org or 1-855-777-3455 if you had any additional questions.
If you're having issues redeeming a Gift Card or using your Store Credit please call us at 855-777-3455 Monday through Friday 9AM-5PM CST.
Once an item is correctly (see our RETURN POLICY) returned to us, we will issue store credit within 48 hours Monday through Friday (business days) for the cost of merchandise, less shipping charges.
You will! Once your store credit is issued, you will receive a notification email to the address associated with your Filly Flair account. Store credit is issued within 48 hours of us receiving the package to our warehouse on regular business days.
Unfortunately, an item on your order was not available at the time of purchase. As a result, your card was refunded for the item's purchase price. We do our best to personally call any customer affected by an oversell.