Filly Flair Family:
We wanted to provide an update with all that is going on in our world with COVID-19. The health and safety of our staff and customers continues to be our top priority. Our team is here and ready to help you. We will continue to be here for you to help lift your spirits, entertain you, and provide you with hope for the future.
We’ve added some FAQs below to provide additional information around what we are doing during this time, but it remains uncharted territory for us all and we will continue to keep you updated with any changes.
The Filly Flair Team
WILL E-COMMERCE STAY ACTIVE?
We remain open 24-7 so you can shop at fillyflair.com, on Facebook in the Filly Flair VIP Group, or on the app —our customer service team is ready to help with any and all questions via phone and email.
Email us at firstname.lastname@example.org or (855) 777-3455. Please include your name and order to help speed up the process.
SHOULD I EXPECT A DELAY WITH MY ORDER?
You may experience slight shipping delays, as we have implemented a social distancing plan as a precaution for the teams in our distribution centers and this may temporarily slow down processing.
WILL YOU OFFER FREE SHIPPING?
As always, we offer free shipping.
WILL YOUR RETURN POLICY CHANGE?
Our return policy is flexible for anyone who needs additional time. We’ve extended the policy for all orders made after March 15. These orders will have until May 15 to be postmarked, we will reevaluate this date closer to that time but if you need longer, you can send us an email and we can assist.
IF YOU ARE SHIPPING, DOES THIS MEAN YOUR SHIPPING FACILITIES ARE STILL OPEN? WHAT ARE YOU DOING TO KEEP DISTRIBUTION STAFF SAFE?
Our shipping facility is still open. In addition to following CDC guidelines and regular deep cleanings, our team is wiping down all high-touch surfaces throughout the day. For any team members who may be sick or feeling ill, we are encouraging them to stay home, and we are extending sick leave as applicable.